Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. Whether you are exploring odds or claiming a bonus, knowing the mechanics upfront saves time and money.
Prerequisites
Before you start, ensure you have the following ready:
- A valid email address and a phone number capable of receiving SMS verification.
- A government-issued ID (passport, driver’s license, or national ID card) for identity verification.
- A funded e-wallet or debit/credit card. Minimum deposit amounts may apply.
- A stable internet connection — the platform works best on a mobile-optimized website or progressive web app (PWA) launched from your browser.
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
- Understand that winnings from a Curacao-licensed operator may be subject to local income tax — always check your country’s tax rules.
Registration
- Go to the official website. Click the “Sign Up” or “Join” button on the top right.
- Complete the registration form: enter your email, create a strong password, and provide your full name, date of birth, and address.
- Verify your account via the link sent to your email, then confirm your phone number with the SMS code.
- Log in using your account credentials. Navigate to “My Account” to upload a clear photo of your ID for KYC (Know Your Customer) verification.
- Make your first deposit using a preferred payment method. Many welcome bonuses are triggered by the first deposit.
- Set personal deposit limits or take a break if needed — responsible gambling tools are available in the account settings.
For quick access later, save your Important: Pointsbet credentials in a password manager so you never misplace them.
Wagering Calculation
Understanding the wagering requirement is essential for any bonus. Suppose you claim a 100% deposit bonus up to $200. You deposit $100, so you receive a $100 bonus. The wagering requirement is typically 30x the bonus amount.
Formula:
Wagering requirement = bonus amount × wagering multiplier
$100 × 30 = $3,000
You must place bets totaling $3,000 before you can withdraw any winnings derived from the bonus. If you play a slot with a 95% RTP, your expected loss over that wagering is:
$3,000 × (1 − 0.95) = $150. That is $50 more than your original $100 deposit. This calculation shows why you should always read the full terms before opting in.
Note: Different games contribute differently to the wagering requirement. Slots usually count 100%, while table games like blackjack may count only 10% or 20%. If you play blackjack on this site, $3,000 in bets on a 10%-contributing game would require $30,000 in real stakes to clear the bonus.
Another example: Assume a $50 no-deposit bonus with a 50x wagering requirement on the winnings. You win $20 from free spins. The wagering requirement is $20 × 50 = $1,000. If you play a slot with a 96% RTP, your expected loss is $40 — which exceeds the $20 winnings. Always factor in the house edge.
Is It Safe?
The platform uses SSL encryption to protect data during transmission. It holds a license from the Curacao Gaming Authority, which requires basic player protection measures. However, because Curacao regulation is less strict than the Malta Gaming Authority (MGA) or UKGC, you should always verify the operator’s security yourself. Two-factor authentication (2FA) is available — enable it in account settings. The site uses a reputable RNG certification from an independent auditor, ensuring fair game outcomes. Withdrawals are typically processed within 24–72 hours after KYC approval. Keep your passwords unique and never share them.
Financial Operations
Here is a breakdown of the common deposit and withdrawal methods available:
| Method | Deposit Time | Withdrawal Time | Minimum Amount | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | $10 | None (operator covers) |
| Skrill | Instant | 24 hours | $10 | None |
| Neteller | Instant | 24 hours | $10 | None |
| Bank Transfer | 1–3 days | 3–7 business days | $20 | May apply from bank |
| Cryptocurrency (BTC) | 10–30 minutes | 1–24 hours | $20 equivalent | Network fee applies |
Always confirm your withdrawal method matches your deposit method when possible (e.g., Skrill to Skrill). The first withdrawal may require additional verification, so submit your documents early.
Fix It Fast
Here are common issues and their solutions:
- Can’t log in: Check your email and password. Use the “Forgot Password” link to reset. Ensure Caps Lock is off.
- Deposit not showing: Refresh the cashier page. If still missing, check your bank statement — some payments take up to 30 minutes. Contact support if nothing appears after an hour.
- Verification failed: Ensure your ID photo is clear and not expired. Your address proof must match the one you entered. Resubmit with a utility bill or bank statement from the last 3 months.
- Game won’t load: Clear your browser cache or try the mobile-optimized site. Disable browser extensions that block scripts.
- Withdrawal pending for days: Verify KYC first. If approved, withdrawals can take up to 72 hours. If it exceeds that, send a ticket with your transaction ID.
- Bonus not credited: Double-check the bonus code on the promotions page. Some bonuses require a minimum deposit amount. Contact live chat if the terms were met.
Extra Tips
The loyalty program rewards regular players with points on every wager. Typically, you earn 1 point for every $10 wagered on slots and $20 on table games. Points accumulate across tiers: Bronze (0–500 points), Silver (501–2,000), Gold (2,001–5,000), and Platinum (5,001+). Each tier unlocks rewards: Bronze offers occasional free spins, Silver adds cashback on losses, Gold gives faster withdrawals, and Platinum provides a dedicated account manager. Points expire after 6 months of inactivity. To maximize points, focus on high-RTP slots that contribute 100% to the wagering requirement and the points system.
Common Questions
How do I reset my password?
On the login page, click “Forgot Password”, enter your registered email, and follow the link sent to your inbox. For security, choose a password that contains a mix of uppercase, lowercase, numbers, and symbols.
What documents do I need for KYC?
You need a government-issued ID (passport, driver’s license, or national ID card) and a recent utility bill or bank statement showing your name and address. Both documents must be in the same name as your account.
Can I change my currency after registration?
Generally, no. You must select your base currency during registration. Contact support if you have a special request, but most accounts are locked to the initial currency.
How long do withdrawals take?
After KYC approval, e-wallet withdrawals usually process within 24 hours. Card withdrawals can take 2–5 business days, and bank transfers 3–7 business days. Cryptocurrency withdrawals are often completed within 1 hour.
Is there a mobile app?
The site offers a mobile-optimized website that works directly in your smartphone browser. You can also add it to your home screen as a progressive web app (PWA) for a faster, app-like experience, without downloading from an app store.
What is the wagering requirement on free spins?
Free spins winnings usually have a wagering requirement of 30x to 50x the amount won. For example, winning $10 from free spins with a 40x requirement means you must wager $400 before cashing out.
How do I self-exclude from the site?
Go to “My Account” and select “Responsible Gambling”. You can set deposit limits, time limits, or request a self-exclusion period (24 hours up to 1 year). For permanent exclusion, contact support directly via email.
Are my transactions encrypted?
Yes, the site uses SSL (Secure Socket Layer) encryption to protect all financial and personal data transmitted between your browser and the server.
Can I use the same account on multiple devices?
Yes, you can log in from multiple devices as long as you log out after each session. Sharing your login credentials with others may violate the terms of service.
Following these practical steps will help you navigate the platform smoothly. Always read the full terms of any promotion, enable 2FA for security, and gamble within your limits.